Frequently Asked Questions

Browse the template catalogue, click the template you want, and either start with a 7-day Demo Access trial (to explore the admin portal before committing) or purchase the Full Template outright. After payment, you receive the full project download — source code, scripts, and documentation.

Demo Access gives you temporary access to a live instance of the template's admin portal for 7 days. This lets you experience the portal's full feature set — managing content, uploading logos, editing pages — before you decide to buy the full source code. It's a risk-free way to try before you buy.

You receive the complete Django project source code including: the public website, the admin portal, all static assets (CSS, JavaScript, images), database migrations, setup scripts for Windows/macOS/Linux, deployment configuration for Nginx + Gunicorn, a .env configuration template, and a full README guide.

Each purchase is licensed for a single deployment. If you need to deploy the same template for multiple clients or locations, you'll need a separate licence for each. Contact us for agency/multi-licence pricing.

Prices shown are exclusive of VAT. VAT or applicable taxes will be calculated and displayed at checkout based on your location.

We use Stripe for secure payments. We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as Apple Pay and Google Pay where supported.

Because templates are digital goods delivered immediately upon purchase, we generally do not offer refunds after download. However, that's why we offer Demo Access — so you can fully evaluate the template before purchasing the full source code. If you experience a technical issue with your download, contact us and we'll make it right.

Upgrade Strikes are free customisation requests included with every Full Template purchase. Each Full Template comes with 3 strikes. Each strike lets you submit one customisation request — asking us to change colours, swap the logo, update the layout, rewrite content, or any of 21 supported change types. Our team applies the changes to your template source code and delivers the updated file to you within 1–3 business days.

Log into your Join4Crew account and go to My Templates. Next to each full template you've purchased, you'll see a Request Free Upgrade ⚡ button. Click it, fill in the request form — choose your change types, describe what you need, and optionally attach reference images, screenshots, or videos. Submit, and our team picks it up from there.

You can request any of 21 change types including: colour theme and brand palette, background images or patterns, page layout and section order, logo and branding assets, copy and content text, font styles and typography, navigation structure, add or remove sections, custom code snippets, button styles and CTAs, card and grid layouts, hero section redesign, footer layout, contact form fields, image swaps, dark/light mode adjustments, admin portal copy, social media links, animations, mobile tweaks, and other custom changes.

Important: You can select multiple types in a single request — one strike covers them all in one submission.

Most upgrade requests are completed within 1–3 business days from when our team reviews and accepts the request. More complex changes may take a little longer — our team will keep you updated via the message thread throughout the process.

No — upgrade strikes never expire. They are credited to your Full Template purchase and remain valid indefinitely. Use them whenever you need a change — whether that's right after buying or months later when your brand evolves.

You're never blocked from requesting further changes. Once your 3 free strikes are used, any new requests are flagged as paid requests. Our team reviews the request and sends you a transparent fixed-price quote before any work begins. You only pay if you approve — and the same 1–3 business day turnaround applies.

No. If our team is unable to complete a request and it is rejected, your strike is returned and you can use it on a different request. We'll always explain why and suggest alternatives where possible.

Once our team marks the request as completed and uploads the delivery file, you'll receive an email notification. Log in to your account, go to My Upgrade Requests, click on the completed request, and you'll see a Download Updated Template button right at the top of the page.

All templates are built on Django 4.2 (Python), Tailwind CSS for styling, HTMX for reactive UI elements, and Alpine.js for lightweight interactivity. The database is SQLite for local development and PostgreSQL for production. Media storage uses the local filesystem by default with optional S3 configuration.

Python 3.10 or higher is required. Python 3.11 and 3.12 are fully supported and recommended. Our setup scripts will check your Python version and warn you if it's too old.

Absolutely. You have full access to the source code — every HTML template, CSS file, Python view, model, and URL. You can add features, change the design, integrate third-party APIs, or restructure the project however you need.

The templates are structured for easy internationalisation. Django's i18n system is in place — you can add your translations using standard Django translation files. Full multi-language setup would require some developer work, but the foundation is there.

SQLite for development (zero setup, file-based). PostgreSQL for production (recommended — our setup scripts configure it automatically). The ORM layer is database-agnostic, so MySQL or MariaDB also work with minor settings changes.

Yes. Every admin portal includes role-based access control — you can create staff accounts, set permissions per user, and control who can edit which sections of the website.

For production, you need a Linux server (Ubuntu 22.04 LTS recommended), Python 3.10+, PostgreSQL, Nginx, and Gunicorn. Our Linux setup script installs and configures all of this automatically. A 1-vCPU / 1GB RAM VPS (around $6/month from DigitalOcean or Hetzner) is sufficient for most small to medium deployments.

Yes. While our scripts are optimised for VPS deployment (giving you full control), the templates are standard Django applications that work on any platform that supports Python — including Heroku, Render, Railway, Fly.io, AWS, and Google Cloud Run.

Double-click setup.bat (or right-click → Run as Administrator). The script creates a virtual environment, installs Python dependencies, configures your .env file by prompting you for database credentials, runs migrations, and starts the local development server. The whole process takes under 5 minutes.

Run chmod +x setup_linux.sh && ./setup_linux.sh (Linux) or ./setup_mac.sh (macOS) in your terminal. The script auto-detects your distribution (Ubuntu, Debian, Rocky, AlmaLinux, etc.), installs required system packages, creates the Python environment, configures Nginx and Gunicorn as system services, sets up Let's Encrypt SSL, and runs migrations. Everything automated.

Yes. Each template includes a Dockerfile and docker-compose.yml for containerised deployment. The Docker setup includes containers for Django (Gunicorn), Nginx, and PostgreSQL with volume mounts for media and static files.

Connect to your server via SSH, pull the latest files using Git or SFTP, run pip install -r requirements.txt, apply any new migrations with python manage.py migrate, and restart Gunicorn. Our deploy.sh script automates this entire update flow.

Every purchase includes access to our documentation, setup guides, and email support for any issues related to your template running correctly on a standard setup. We're here to help you get live — not leave you stranded.

We aim to respond to all support requests within 1 business day. Complex technical queries may take up to 2 business days.

Yes. If you'd prefer us to handle the entire server setup, configuration, and go-live for you, we offer a managed deployment service. Contact us for pricing — it varies depending on your hosting provider and requirements.

Yes. If none of our existing templates fit your exact needs, we can build a bespoke template for your industry from the ground up. Contact us with your requirements for a quote.

Yes — updates to a template you've purchased (bug fixes, security patches, feature additions) are free. You'll receive a notification when updates are available for your purchased templates.

Log into your Join4Crew account and visit "My Templates" in your dashboard. Your downloads and licence details are always available there.